Steve Zetzer and his company eWranglers have been an integral part of our medical practice and clinical research center since it was started in 2000. All of our systems from phone, scheduling, billing and integration of our allergy injection program has been researched, designed and implemented by this excellent company. Steve and his staff carefully considered our needs and did extensive research to be sure we had every system we needed and then found reliable, cost effective companies from which he negotiated leases and purchase options for us. The implementation of each system was well planned and smoothly executed with attention to every small detail with little or no down time for our busy practice. When we expanded into a center for pharmaceutical research trials, Steve was able to integrate our practice information into a new research based software that enable us to track information on each patient going through the trials.
eWranglers staff members are always available for any type of emergency, down to late night phone calls and trips to trouble shoot for those emergencies that can arise. Our staff has never experienced the frustration of “we will be there sometime this week” that other companies offer. When a problem arises, a call or email gets a response quickly and when necessary, they are on site to fix any problem. Many times, because of their state of the art monitoring system, they fix problems before we even know they exist. As in any small business, cost is always a consideration.
eWranglers provides us the support and insurance that we will not lose critical data, that our patient records are secure, and our systems are HIPAA compliant. This allows us to focus on our patients without worry of down time, computer crashes, and other problems that are so prevalent in this computer world. The cost of our support with eWranglers is so worth the security that comes with having them on our team. The cost savings to our practice and research center over the years has been significant, just in the selection of systems and equipment. Steve doesn’t cut corners, but what he designs and implements have saved us from spending money on equipment and programs which have since failed in other practices. Their constant monitoring of all of our communication needs have been priceless!
Clinical Research Group