We fumbled along for years, bouncing back and forth between different IT support services. In the past we were small enough to use the yellow pages to find our computer support. This worked for a while, however, as we grew we realized we needed a different level of support. We weren’t getting by with the little tweaks we were trying. We would make a phone call and would end up talking with someone in another county. We wanted someone local who could put a face to the voice and give instantaneous support. When our computers were down for a week it created immense stress, our hands were tied and we just didn’t know how to fix the situation ourselves. Before employing eWranglers we were totally at the mercy of whomever showed up to fix our computers. This is when we really had a serious conversation about IT support. We are a very, very small company and this is a significant financial outlay to have managed service. We went back and forth trying to decide if we wanted to spend our money on Managed services. When we spoke with Stephen Zetzer, CEO of eWranglers, it became apparent he really knew what he was doing and when he came to our place to install our system we appreciated what a nice guy he is to be around. He eased our transition especially while we were dealing with some things we didn’t totally understand.