We have been using eWrangler’s services since we opened our doors for business. We understand that there are other companies that may offer managed IT services for less money, but there are some areas of eWrangler’s service that is invaluable to us that you may be missing out on if you choose to go with another company. Steve and the eWranglers group take the time to really understand your business. They learn your industry and understand the unique challenges you face and ensure that they are taking these into account in all of their IT planning. eWranglers uses software to monitor our network, but has live people to handle any issues many times before we even know an issue exists. I believe this makes up for the cost that would be lost in productivity if we have system issues, or if we had to pay internal people to deal with network issues, not to mention the frustration of a non-technical person trying to solve technical problems!
Another area of our business that eWranglers has been instrumental in improving is our compliance with HIPAA and other privacy regulations. As the Privacy Officer for a medical office it became very apparent to me that Privacy and Security policies and procedures needed to be implemented collaboratively. We had privacy policies issued, but needed corresponding security policies and procedures to ensure the privacy policies were enforced in our largely paperless office. This is another area that eWrangler’s services and knowledge was invaluable to us. Steve was offering a training series to help work through writing and implementing security and privacy policies. He was very knowledgeable of the current regulations regarding privacy and security and was able to walk us through the process of integrating these two areas of our business to be HIPAA compliant and meet our overall Security goals. Steve performed a risk assessment for us to let us know not only where we may not be meeting HIPAA requirements, but also of any system weaknesses that could subject us to liability for breaches which we know can result in large reputational and financial losses for a medical practice. Steve also helped to redesign our HIPAA training for our employees to make it more engaging and ensure that we are meeting our patient’s expectations of a staff trained to safeguard their private health information including that which is in an electronic format.
I would sincerely recommend eWranglers for your managed IT services. I am certain that you will soon wonder how you managed without this valuable part of your team!
Human Resources Manager