Stop Worrying and Keep Working
When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense, but it leaves you worrying about when and where downtime will strike - and how much it's going to cost. What if you could minimize downtime and predict your IT expenses?
With Managed Services from eWranglers you can expect:
- Peace of mind - your systems are monitored 24/7
- Less downtime - we identify and fix issues before they cause problems
- Fewer disruptions - we provide most services remotely or overnight
- Predictable budgeting - a flat monthly fee covers everything
Managed services from eWranglers provide you with more reliable performance and more predictable expenses. That means you get more value from the technology you've already invested in, while actually reducing the total costs of IT problems and the resulting downtime.
Our Managed Services Offering is comprised of 4 major service delivery areas.
Dedicated Virtual Chief Information Officer – In this role, we designate a senior staff member to meet with each client no less than once per quarter to review the current status of the business, goals and to discuss how technology and business process changes might help the client achieve their objectives. Another objective of this role is to actively review current operational problems and to set in place resolution plans or strategy to resolve them and to manage expectations in line with what is possible.
Design Desk Resources - In this role, the client and eWranglers work together to design technology and business process solutions to business problems. Many times, these sessions create a framework for a project.
Budget Planning - Help clients actively assess and plan for the resources needed to get from where they are today to where they want to be. Also, regular, recurring maintenance expenses and upgrades are discussed and planned for.
Business Impact of Technology Decisions - Purchasing decisions with respect to technology have implications and costs aside from the initial purchase. Review these with clients so that all costs of owning technology are considered.
Business Coaching - See Dedicated Virtual Chief Information Officer above.
"Reactive Support Services"
Helpdesk Support - Provide access to a team of people who are competent and available to help with acute issues and questions impacting a client end user’s ability to work. Clients can reach our help desk by phone or email 24x7.
On-site Support - Although many issues can be handled remotely, some issues require on site support to properly assess and resolve. On-site support is provided for such issues.
Problem Isolation and Resolution - Apply an appropriate professional or team of professionals to quickly and professionally isolate and resolve acute issues.
Customer Portal - Clients are provided access to a web based portal where they can review work in progress, service history, invoices and more.
Remote Support Framework - Our application of industry leading Professional Services Automation and Remote Monitoring and Maintenance platforms facilitate quick, professional and competent response on demand. Services are delivered electronically on schedules or on demand.
"Proactive Technology Management"
Vendor Management - Even very small businesses are faced with the task of coordinating many outside vendors offering technology and communications related products and services. eWranglers serves as a central point of contact and trusted advisor with respect to these vendors. eWranglers maintains documentation detailing each vendor’s deliverables and facilitate scheduling and accountability of the respective vendor’s product or service.
Security - A solid security infrastructure is at the core of any successful information technology environment eWranglers maintains a core competence in information technology security. Clients are required to have industry leading security in place as a condition of doing business with eWranglers. Security includes a comprehensive program of gateway protection coupled with endpoint anti-virus and anti-malware applications.
Backup and Recovery - This service includes the configuration of backup equipment and software with the goal of being able to recover files and applications that may be stolen, damaged or otherwise destroyed. The service includes secure offsite storage of data where available.
Spam Management - Configuration of multiple tools to prevent the delivery of unwanted email. 90% or more of email volume in the wild is spam and/or contains viruses and malware.
Desktop Optimization - Routine maintenance tasks such as removing disk fragmentation and tuning systems for optimal performance.
Patch Management - Vendors routinely provide software updates or patches to address known security or other functional issues. These patches are evaluated and applied regularly.
Dedicated Network Administrator - A person is designated to fully understand client configurations and operations.
Best Practices - Network Administrators routinely research and keep up on industry trends and best practices. Where applicable, they are automatically applied to client networks.
Technology Checklist - Checklists are created for consistent configuration of relevant technology components.
Centralized Service Report Review - Our automated systems produce lots of valuable data regarding operations, status and trends. The information is used to make intelligent decisions regarding IT. At the quarterly CIO meeting, an analysis is presented and reviewed.
Documentation - eWranglers maintains documentation detailing each vendor’s deliverables and facilitate scheduling and accountability of the respective vendor’s product or service. Our comprehensive documentation serves as a complete inventory, service history and reference point. This enables efficient service delivery and accountability to our clients.
Want to stop worrying about IT maintenance costs?