7 Things We Do Better
We are Technically Proficient in Managed IT Services, Computer Support and Cloud Solutions Serving Small-Medium Businesses
- Extended Hours & Response Time. Our office hours are from 7am – 5pm Monday thru Friday, with on-call technicians providing 24/7 support for emergencies every day, including HOLIDAYS. Our support line is answered by a LIVE person in our office. Our professional technicians will begin work on emergency and/or high priority customer calls or service tickets immediately – Guaranteed.
- Understanding YOUR Business. Our managed services agreements include regular business consulting sessions. We discuss the strategic objectives of your business, opportunities and challenges of your industry and devise specific plans around these. We consider a balance of PERFORMANCE, FUNCTIONALITY, RISKS and COSTS in every solution we design. The design is crafted to maximize performance and functionality while minimizing risks and costs. The outcome for you is a predictable result at a predictable cost.
- State-Of-The-Art IT Support. eWranglers is dedicated to providing state-of-the-art IT support, service and products that allow our clients to get ahead of the competition and achieve greater success with their business. We have at least 4 comprehensive software packages providing a framework for delivery of our managed services offerings. We regularly attend and present at industry conferences and events and return with the industry’s leading techniques. We’ve found that in many cases, the industry is learning from US.
- We Speak YOUR Language. Your computer support and maintenance questions will be answered clearly. You will not be made to feel uncomfortable by our team of IT support experts with unfamiliar technical jargon or by being talked down to. We also USE Information Technology in the process of operating our completely paperless office. We know what you are going through as we eat our own dog food, testing and using the products and services we sell to you in our own office. We can empathize with you when something does not work correctly.
- Analytics. Our software tools and processes produce enormous quantities of data about the status and performance of your IT. When problems occur, most other IT ‘consultants’ engage in troubleshooting where they guess what the problem is (on your dime), then attempt to solve it. We analyze our data to quickly pinpoint the problem and begin resolution immediately. Our tools will enumerate event logs and tell us whether problems are widespread or isolated to a single computer, server or network. We are always finding new ways to effectively leverage the information to your advantage. Our data holds vendors accountable (including us) to what they’ve committed to. Our understanding of the data SAVES YOU MONEY by increasing your performance and reducing downtime.
- 100% Satisfaction is Our Guarantee MONEY BACK. Our IT consulting and technology support services will give you the satisfaction you deserve. You can entrust our IT management services for a successful outcome with no hassles whatsoever. I am so confident that our products and services produce value beyond their costs that I’m willing to give you your money back. If you’ve taken our advice and are not completely satisfied with the result, you can have your money back.
- Security. We build all of our solutions around a platform of security best practices. These are not optional, but baked in to how we work. When we engage a new client, the first thing we do is to bring their security up to our standards. We find time and time again when starting with new clients that security is almost always an afterthought, is overlooked, or just simply ignored. This puts you and your business at enormous risk. Our solutions are built on a solid platform of multi layered security products. In most cases, email, content or files have to go through 3 or more levels of scanning before they enter your secure workspace. Backups and disaster recover are also a priority. We LOG, MONITOR and REPORT on your security status DAILY.
eWranglers has provided our plumbing and heating business comfort in knowing that we have an excellent computer system setup, with current software and anti-malware, as well as an excellent firewall that is continuously getting monitored and updated. eWranglers provides nightly backups, which is reassuring to us in case the main computer system we run our business from ever experiences issues and data is lost. We know we can call eWranglers to retrieve a full backup of our business files. Thank you eWranglers for your efficient and professional computer support whenever we need it!
Bill & Cathleen D'Arduini
Accurate Plumbing & Heating, Inc.